Shipping Policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Delivery time may vary depending upon your location and postal service. Delays due to weather may affect your delivery date. 

All print on demand orders such as mugs, leggings, posters, prints, cards and other items that need to run through my printer have a longer ship time even though they are processed within 1 to 3 business days. Please see additional shipping information at the bottom*.

*Delivery time on items that are printed and shipped from our printers take between 14 and 25 business days based on order volumes and seasonal delays.

Domestic Shipping Rates

For simple flat rate shipping: We offer  flat rate shipping to the United States on all packages that are in stock and NOT print on demand items like mugs, posters, prints, leggings, etc. Those items ship separately. See each item for shipping calculation.

International Shipping

We offer international shipping as follows:

Flat rate shipping: A flat rate shipping charge of $18.95 on all packages to the rest of the world. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Blue Morning Expressions is not responsible for these charges if they are applied and are your responsibility as the customer. Please see the bottom for more information on your responsibilities and our policies.+               

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at julie@bluemorningexpressions.com with your name and order number, and we will look into it for you.

Shipping to P.O. Boxes and A.P.O.

We are happy to ship to P.O. boxes and A.P.O. boxes. Delivery times may vary with these options and under your post office’s control.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition.  We will refund the full order amount minus the shipping costs for the return. 

Please see my Refund and Returns page here for more information.

If Your Package is Damaged

Should something happen, please assist us in getting the proper paperwork to the postal service. This means photos of the damaged package and contents. Please do not throw away a damaged package. We will make it right to you; please help us get the proper responsible party make it right to us.

Delivery Confirmation

We ship everything domestic with delivery confirmation attached. This means that at any given time, we are able to track your package or at least can determine where it was last seen enroute to your house.

The postal service is not infallible, and things can go missing in transit. We want your package to get to you, so if there is a delivery problem, please let us know.

We can then start backtracking to find out where it went sideways. Sometimes all it takes is a phone call to your post office to find a missing package.

Should a package show delivered to you, and it is not in your hands, we have a system in place to help locate that missing package.

These steps will help us start the process of locating your package:

• Ask your family and friends if they picked it up for you.
• Check with your neighbors to see if they received your package.
• Call your post office and ask if your carrier remembers where they left the package. They now have GPS tracking that can find packages quickly.
• Check around the outside of your house, like in the bushes, for your package.
• Apartment and condo dwellers should check with their security gate, apartment managers or other community centers.

Let us know who you spoke with, since we will be working on filing mail theft charges. We will be calling the Postmaster General and filing a complaint. Since mail theft is a federal offense, should your package be stolen, we will need to file the proper charges with your local postmaster and law enforcement agency.

We have been very fortunate to only have three instances of a delivered item being missing in the last 20 years and thousands of packages. Two were found around the home, and one was under the seat of the customer's truck. We consider the odds of a package being stolen after delivery to be very, very low, which is great news for us and you.

***INTERNATIONAL CUSTOMERS MUST READ***

+ International customers are responsible for all duty tariff or VAT fees related to their purchase, and we are not able to a mark shipment as gift or declare a lesser merchandise value on the tax form.

If you need to know what import or VAT taxes your country will charge you in advance, please consult your Post Office or government tax office.

We truly do understand the hindrance that is put upon you by your country's fees and taxes, but there is nothing that we can do to help.

Should you refuse delivery, we will not refund postage paid, but will refund the price of the items minus a restocking fee. Please be aware that the refund can take several months while the items are being returned to us. Please note: All refused packages are documented by Customs, so there is a paper trail of notices left for pickup and the refusal to pickup.